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Frequently Asked Questions
Ordering & Shipping
How do I place an order?
Placing an order is simple:
- Browse our collection and select your desired items.
- Add items to your bag and click "Checkout".
- Enter your shipping and payment information.
- Confirm your order.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, and PayPal for secure and convenient transactions. SWIFT transfers.
Do you offer international shipping?
We deliver to most countries in the world.
We process all orders within 1–5 business days before transfer to the postal company. If you have any questions , write to us, or see our full Shipping Policy.
How long will it take to receive my order?
After placing your order, we’ll take 1–5 business days to carefully prepare and pack it. Once it’s on its way, delivery times are as follows:
Standard Shipping: usually 14–30 business days
Returns & Refunds
What is your return policy?
You can return or exchange your order. For more details, please visit our Returns & Exchanges page.
How do I return an item?
Contact us with your order number and whether you’d prefer a refund, store credit, or an exchange.
What if I receive a faulty or incorrect item?
If your item arrives damaged or not quite what you ordered, contact us within 14 days of delivery. We’ll make it right with a refund, replacement, or store credit. Just don’t send anything back until we’ve chatted.
Account & Privacy
Can I create an account?
Yes! Creating an account lets you track your orders, save your preferences, and a faster checkout process.
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and save your preferences for future purchases.
Is my personal information secure?
Yes, your security is our priority. Our website uses SSL encryption and is built on the secure Shopify platform to protect your personal information. For the full details, see our Privacy Policy.
How can I update my account information?
Log in to your account and go to "Account Settings" to update your personal information, shipping address, and payment methods.
Contact us
How can I contact customer service?
For any questions or assistance, please contact us. Our team is here to help make your shopping experience as effortless and enjoyable as possible.